- Home
- About
-
-
Global Coverage
Procure & retrieve laptops in 80+ countries with zero-touch delivery.
View all countriesNo countries match your search. - Pricing
- Contact
Remote Retrieval ships a prepaid return box for laptops, monitors and phones in the US and Canada, priced per device with a free first order. Remoasset runs the whole laptop lifecycle, procurement through certified disposal, as a managed operations layer across 80+ countries, with native MDM and a written 24/7 SLA behind it.
Remote Retrieval figures from its public site, pricing and FAQ pages, 2026. Re-verify before publishing.
Remote Retrieval is a lightweight, easy-to-start service for exactly one job: getting a box to an employee's door. Its own FAQ is candid about how far that job goes, and it stops well short of a lifecycle.
Remoasset covers the same box-and-label retrieval Remote Retrieval offers, inside a platform that also procures, deploys, manages, stores and certifiably wipes devices across 80+ countries.
Remote Retrieval figures are drawn from its public site, pricing page and FAQ as of 2026. Confirm current terms before relying on them.
| Capability | RemoassetRecommended | Remote Retrieval |
|---|---|---|
| Core scope | ✓Full lifecycle, operations layer | –Return box, label & tracking only |
| Procurement | ✓Included, in-country sourcing | –Not offered at any price |
| Device management (MDM) | ✓Native across 5 platforms | –Not offered |
| Storage / warehousing | ✓In-house, store and redeploy | –Not offered, by the company's own FAQ |
| Country coverage | 80+, in-country, Middle East & APAC depth | –US and Canada standard; no published path elsewhere |
| Data security | ✓Certified NIST 800-88 wiping, built in | –Via unnamed partners, on request only |
| Non-return handling | ✓Structured follow-ups and escalation | –Beyond scope after reminders; no refund |
| Support | ✓24/7 SLA, 3-day replacement, spare pool | Dedicated support team; no published SLA |
| Pricing | PAYG or $1,499/yr subscription | $77–$199 per device by type; free first order |
| Bulk / enterprise tools | Included in subscription | ✓API, CSV upload, deposit bonus program |
Remote Retrieval's enterprise tooling — API access, CSV bulk upload, a deposit bonus program — is a genuine convenience for high-volume US/Canada shippers, and we won't pretend otherwise. Where the two products differ is scope: Remote Retrieval solves the box; Remoasset solves the lifecycle the box sits inside.
Remote Retrieval is honest about its boundary: a box, a label, reminders, and tracking. What happens to the device after it lands back at your office — storage, wiping, redeployment, or disposal — is explicitly outside its stated scope. Its own FAQ says the service does not provide storage, and that erasure runs through unnamed partners only if you ask.
Remoasset treats the return as the middle of a process, not the end of one. Structured retrieval, certified NIST 800-88 wiping, and storage with redeploy, recycle and resell pathways all happen inside the same relationship, without a second vendor to find and manage.
Remote Retrieval's own FAQ is direct about this: once reminders have been sent, an employee who doesn't respond is "beyond the scope" of the service, and no refund is issued because the delivery itself was completed. You paid for a box to be shipped, not for the device to come back.
Remoasset's retrieval process includes active follow-up and escalation as a built-in part of the operations layer — because getting the actual device back, not just shipping a box toward it, is the outcome you're paying for.
Remote Retrieval's support FAQ states plainly that it currently serves only the US and Canada, with explicit exclusions for P.O. boxes and certain states and provinces. There is no published international tier or custom-arrangement pathway the way some competitors offer.
Remoasset operates in-country procurement, delivery, retrieval, storage and wiping across 80+ countries as standard, with particular depth in the Middle East and APAC markets that a US/Canada-only tool cannot reach at any price.
Remote Retrieval has no G2 or Trustpilot review base to draw from — its published testimonials are curated and its social profiles show no independent ratings. So rather than cite reviews, here is what the company's own FAQ, pricing page and site document about where the service stops.
Remote Retrieval's own FAQ states directly: "We only provide laptop return services complete with packaging materials but we do not provide storage of IT devices." Warehousing is entirely outside the service at any tier.
The same FAQ notes that data erasure is not part of the core service: "Some of our partners do provide data erasure service. For such a service please contact our support team for details." No standard is named.
Per the FAQ, if an employee doesn't respond despite reminders, that outcome is "beyond the scope of Remote Retrieval," and "since we have delivered and completed our service, no refund shall be provided."
The FAQ confirms coverage is limited to the United States and Canada, with explicit carve-outs: no P.O. boxes, and exclusions for "certain restricted states; and provinces in these countries."
The company's own materials describe shipping timelines as "variable depending on your employee's location; the time they take to post the return box; customs, transporter; and the return journey" — no committed delivery window is published.
None of this is a flaw in what the box-and-label service does — it's a boundary stated plainly in the company's own FAQ. If US/Canada retrieval alone is genuinely your whole problem, that boundary may never matter. Remoasset's answer is to remove it: procurement, MDM, storage, certified wiping and follow-through retrieval in one lifecycle, across 80+ countries.
Summarized in our own words from Remote Retrieval's public FAQ and pricing pages at remoteretrieval.com/faqs, as of August 2026. Confirm current scope and policies directly with Remote Retrieval before publishing.
Procurement, deployment, management, retrieval, storage and disposal in a single operations layer.
Certified NIST 800-88 destruction as a standard part of every retrieval, not an on-request add-on.
Structured follow-ups on non-returns as part of the service, not a completed, non-refundable transaction.
In-country operations across 80+ markets, with real depth in the Middle East and APAC.
No tool wins every time. Here is where each one is the right choice, so you can decide with clear eyes.
For a simple, occasional US/Canada return box, it is a fair choice.
You want the whole lifecycle handled, with real follow-through.
If you already use Remote Retrieval for US/Canada return boxes, nothing breaks on day one. The usual path is to bring procurement, MDM and storage onto Remoasset first, since Remote Retrieval doesn't offer any of the three, then layer in retrieval as your existing volume runs its course.
Once the full lifecycle is running on one platform, most teams consolidate retrieval onto Remoasset too, especially once they need certified wiping or coverage outside the US and Canada.
Send us the countries you hire in. We will show you exactly how procurement, delivery, and retrieval run in each one, and what it replaces. No locked contract to find out.
Pay-as-you-go available · Subscription from $1,499/year · Cancel anytime