RemoAsset Corp — this Policy applies to all Clients with an active Master Services Agreement and governs cancellations, refunds, and termination effects.
Policy Overview
This Policy supplements the Master Services Agreement (MSA) and Pricing & Payment Terms. In the event of any conflict between this Policy and the MSA, the Agreement controls. By continuing to use RemoAsset's services, clients agree to be bound by the cancellation, refund, and termination terms below.
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Overview & Billing Models
How billing works across plan types.
Applies to all clients with an active Master Services Agreement with RemoAsset Corp
Two billing models: Subscription Plans (recurring monthly/annual fee) and Pay-As-You-Go (PAYG, per-transaction fees)
Subscription Plans include the 60-day Unresponsive Employee Protocol; PAYG does not
Devices procured on the client's behalf are client-owned from point of procurement — refunds apply to RemoAsset service fees only
This Policy supplements the MSA and Pricing & Payment Terms; in any conflict, the MSA controls
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Cancellation & Refunds
How and when refunds apply.
Cancel anytime via written notice to legal@remoasset.com or through the platform; effective at end of current billing cycle
Monthly Subscriptions: current month fees are non-refundable; full benefits retained through end of paid period
Annual Subscriptions: unused months refunded pro-rata, less annual commitment discounts and fees for services already performed
PAYG: full refund if cancelled before any action is taken; non-refundable once RemoAsset places an order, issues a label, or accepts a device into storage
Mid-cycle downgrades from Subscription to PAYG are treated as cancellation; Unresponsive Employee Protocol ceases at downgrade
Non-refundable: fees caused by client errors such as inaccurate specs, addresses, or employee contact details
Submit refund requests in writing to legal@remoasset.com with invoice number(s) and reason
RemoAsset reviews and responds within 10 business days; approved refunds issued within 30 days to original payment method
Refund requests do not suspend payment obligations on other invoices; late payment interest continues to accrue
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Termination, Effects & Policy Updates
What happens when an agreement ends.
Device ownership always remains with the client; platform access disabled and data returned within 30 days of termination
Devices in storage must be retrieved within 60 days of termination; storage fees accrue until retrieval and are non-refundable
RemoAsset's uncured material breach: all prepaid fees for unrendered services refunded in full within 30 days
Client's uncured material breach (including non-payment): refunds governed by cancellation provisions only
Policy changes: at least 30 days' notice for any reduction in refund rights; changes apply prospectively only
This Policy is governed by the laws of Delaware, USA. In the event of any conflict between this Policy and the Master Services Agreement, the Agreement controls.
